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Listening:
Be sincere in listening to what others are saying..
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verbal
communication - expression through words |
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noverbal
communication - 90% of human expression is body
language.. (Counselors need to focus on body language) |
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Feedback
- Counselors need to focus on what the speaker wants
the listerner to understand.. |
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Observation
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Visual
(see through your eyes) listen and open your heart
to help.. |
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Confronting
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timing
is important wiith issues that are sensitive... |
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Clarify
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making
sure the message is getting across... what you say
is clearly understood... |
| Paraphrase |
use
your own words... |
| Highlight |
focus
on main points of what is discussed... |
| Summarize |
summarize
what the person said... |
| Reporting |
documentation
is important... |
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be
sensitive in handling any type of referral.. |
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be
good listeners.. |
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have
"patience".. |
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staying
calm is the best way to take the wind out of an angry
person's sails...
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Knowing
ourselves, our strengths and weaknesses is the first
step; |
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Guide
others to help themselves through self discovery
of their own strengths and weaknesses; |
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No
one can seriously help others unless they are able
to help themselves... |
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an
important role in handling cases is "documentation"..
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ntra-Agency
Networking